Shipping policy

Shipping Policy
At Chinar Paws, we aim to get your pet's favourite products to you as quickly and safely as possible.
Order Processing
All orders are processed within 1–2 business days (excluding weekends and public holidays). You will receive a confirmation email once your order has been placed, and a shipping confirmation with tracking details once it has been dispatched.

Shipping Rates & Delivery Times (UK)
Free Shipping on all UK orders 🚚
Estimated delivery: 3–7 business days after dispatch.
Delivery times are estimates and may occasionally vary due to courier delays, high order volumes, or circumstances beyond our control.

Order Tracking
Where tracking is available, you will receive tracking details by email once your order has been dispatched, allowing you to follow the progress of your delivery.

Shipping Delays
While we do our best to meet estimated delivery times, Chinar Paws is not responsible for delays caused by the courier, customs, weather, or other events outside our control.

Incorrect Address
Please ensure that your shipping address is complete and correct before placing your order. If you notice an error after ordering, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Damaged or Missing Items
If your order arrives damaged, incorrect, or with items missing, please contact us as soon as possible at chinarhome7@gmail.com with your order number and, where applicable, clear photos of the item and packaging. We will review the issue and work to resolve it promptly.

Delivery Area

We currently deliver to addresses within the United Kingdom. Delivery availability may vary for certain locations or products. Any applicable delivery information will be shown at checkout.

Contact Us
For any shipping questions, reach out to us at chinarhome7@gmail.com or through our Contact page.