Privacy Policy

Last updated: August 25, 2026

Chinar Paws operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Chinar Paws is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process:

• Contact details, including your name, billing address, shipping address, phone number, and email address.

• Financial and payment information, including payment method, transaction details, payment confirmation, and other payment-related information.

• Account information, including your username, password, preferences, and settings where applicable.

• Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as previous transactions.

• Communications with us, including information you provide when contacting customer support.

• Device information, including information about your device, browser, network connection, IP address, and other identifiers.

• Usage information, including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information:

• Directly from you when you create an account, place an order, use the Services, contact us, or otherwise provide information to us.

• Automatically through the Services, including through cookies and similar technologies.

• From service providers that provide technology, payment processing, fulfilment, shipping, analytics, advertising, or other services on our behalf.

• From business partners or other third parties where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving Our Services

We use personal information to provide the Services, process payments, fulfil orders, arrange shipping, process returns or exchanges, maintain customer accounts, provide customer support, remember preferences, and improve the shopping experience.

Marketing and Advertising

Where permitted by applicable law, we may use personal information for marketing and promotional purposes, including sending marketing communications and displaying advertisements for our products on our website or other platforms.

Advertising may be based on products you have viewed, purchased, or added to your cart and other interactions with the Services.

You may opt out of promotional email communications at any time by using the unsubscribe option included in those communications.

Security and Fraud Prevention

We may use personal information to authenticate accounts, provide secure payments and shopping, detect and investigate suspected fraudulent, illegal, unsafe, or malicious activity, and protect our customers, business, and Services.

Communicating With You

We use personal information to respond to enquiries, provide customer support, communicate information concerning orders and deliveries, and maintain our relationship with customers.

Legal Obligations

We may use personal information where necessary to comply with applicable laws, respond to valid legal processes or government requests, resolve disputes, enforce our terms and policies, or protect our legal rights.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes and as permitted by applicable law.

These may include:

• Shopify and other technology providers.

• Payment processors.

• Fulfilment and shipping providers.

• Customer-support providers.

• Analytics providers.

• Marketing and advertising partners.

• Cloud-storage and IT providers.

• Professional advisers or authorities where required by law.

We may also disclose information when you request or consent to the disclosure, when necessary to complete an order or delivery, or in connection with a business transaction or legal obligation.

Relationship With Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve Shopify's services and enable us to operate our online store.

Information submitted through our store may be transmitted to Shopify and other service providers, which may operate in countries other than the country in which you reside.

Shopify may also process information obtained from your interactions with our store and other merchants when providing certain enhanced Shopify features.

For more information about how Shopify processes personal information and the rights available to you, please refer to Shopify's Consumer Privacy Policy and Privacy Portal.

Cookies and Similar Technologies

Our website and the services that support it may use cookies and similar technologies to operate the store, remember customer preferences, understand website usage, improve performance, provide relevant content, prevent fraud, and support advertising and analytics.

Depending on your location, you may be provided with options to manage certain cookies and privacy preferences.

Third-Party Websites and Services

The Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a third-party website or service, you should review its privacy policy, security practices, and terms. Chinar Paws is not responsible for the privacy, security, accuracy, or practices of third-party websites or services that we do not control.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete that information.

Security and Retention of Your Information

We take reasonable measures to protect personal information. However, no security system or method of transmission over the internet can be guaranteed to be completely secure.

We recommend that customers do not send sensitive or confidential information through unsecured communication channels.

How long we retain personal information depends on factors including whether it is required to provide the Services, maintain an account, fulfil legal obligations, resolve disputes, or enforce agreements and policies.

Your Rights and Choices

Depending on where you live and subject to applicable law, you may have rights concerning your personal information, including:

• Right to Access: You may have the right to request access to personal information we hold about you.

• Right to Delete: You may have the right to request deletion of certain personal information.

• Right to Correct: You may have the right to request correction of inaccurate personal information.

• Right to Data Portability: You may have the right to receive a copy of certain personal information or request that it be transferred to another organisation.

• Marketing Preferences: You may unsubscribe from promotional emails using the unsubscribe option provided in those emails.

If you reside in the United Kingdom or European Economic Area, you may also have additional rights under applicable data protection law, including:

• The right to object to certain processing.

• The right to request restriction of certain processing.

• The right to withdraw consent where processing is based on consent.

• The right to lodge a complaint with the relevant data protection authority.

These rights are not absolute and may be subject to exceptions provided by applicable law. We may need to verify your identity before processing certain requests.

Complaints

If you have concerns or complaints about how Chinar Paws handles your personal information, please contact us using the contact information below.

If you are located in the United Kingdom, you may also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection authority.

Customers in other jurisdictions may have the right to contact their applicable local data protection authority.

International Transfers

We, Shopify, or our service providers may transfer, store, or process personal information outside the country in which you live.

Where required by applicable law, appropriate safeguards or recognised transfer mechanisms will be used for international transfers of personal information.

For transfers from the United Kingdom or European Economic Area, these may include recognised contractual safeguards, adequacy regulations or decisions, or other mechanisms permitted under applicable data protection law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, legal obligations, or other operational requirements.

When appropriate, we will update the "Last updated" date displayed at the beginning of this Privacy Policy and provide any additional notice required by applicable law.

Contact

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise any privacy rights available to you, please contact us:

Trade name: Chinar Paws
Email: chinarhome7@gmail.com
Address: Flat 22 Poplar Tree Garden, Sixth Avenue, Heworth, York, YO31 1AP, United Kingdom

For the purposes of applicable data protection laws, Chinar Paws is the data controller of personal information processed through this store where applicable.